Technology Operations Manager

2 days ago


Castleford, Wakefield, United Kingdom Red Kite Waste Full time

We are seeking a seasoned IT Support Advisor to join our team at Red Kite Waste.

Salary: £52,000 - £68,000 per annum

Job Description

The successful candidate will be responsible for ensuring the smooth operation of our IT infrastructure, providing technical support to staff, and identifying opportunities for improvement.

This is a fantastic opportunity to work in a dynamic environment with a leading waste management company.

Key Responsibilities:

  • Log, respond to, and resolve IT issues reported by staff, adhering to specified SLA timeframes.
  • Monitor IT infrastructure for potential security incidents and vulnerabilities, providing recommendations for mitigation.
  • Oversee and verify data backup processes to ensure integrity and reliability.
  • Regularly assess and evaluate the performance and functionality of IT infrastructure.
  • Participate in and execute project work related to IT systems and services.
  • Conduct capacity planning and proactively identify necessary system changes or upgrades.
  • Adhere to quality standards, asset management protocols, and configuration management procedures.
  • Support the development, maintenance, and enhancement of IT infrastructure.

Requirements:

  • A minimum of 5 years' experience in an IT support role such as IT Manager, IT Technician, Infrastructure Analyst, or similar.
  • Excellent technical knowledge and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.

Benefits:

We offer a competitive salary, 22 days holiday (increasing to 27 with service), and a range of other benefits.



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