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Night Manager
2 months ago
As a Night Manager at Hilton Hotels, you will play a vital role in ensuring that our guests receive exceptional service and a memorable experience. You will oversee the night-hour supervision of the Front Office Team, ensuring that they are prepared and well-informed to deliver outstanding service from check-in to check-out.
Key Responsibilities:- Oversee the entire Front Office operation to maintain high standards of service and quality.
- Serve as a point of contact for regular and VIP guests, providing personalized attention and ensuring their needs are met.
- Complete Night Audit duties, ensuring accuracy and attention to detail.
- Maximize room occupancy at best rates, using up-selling techniques to promote hotel services and facilities.
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility for the hotel.
- Manage, record, and promptly resolve issues or emergencies that arise.
- Demonstrate current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
- Compile adequate handover to Early staff/Duty Manager.
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
- Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
- Conduct annual and mid-year appraisals with Team Members.
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas.
- Assist other departments, as necessary.
We're seeking a Night Manager who is a natural leader, with excellent leadership, interpersonal, and communication skills. You should have previous supervisory experience in Front Office within the hotel/leisure/retail industry, a high level of IT proficiency, and a commitment to delivering a high level of customer service.
We're looking for someone who is accountable, resilient, and able to work under pressure. You should have excellent grooming standards, flexibility to respond to a variety of work situations, and the ability to work on your own and as part of a team.
It would be advantageous if you have previous experience in the hotel industry, experience with Front Office Management Systems, and experience with cash handling.
At Hilton, we believe that every job makes the stay. We're committed to creating unforgettable experiences for our guests, and we're looking for talented individuals like you to join our team.
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