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Senior EPR Integration Project Manager

1 month ago

Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

About the Role

The Royal National Orthopaedic Hospital NHS Trust is seeking an experienced EPR Integration Project Manager to lead the implementation and integration of the EPR system with UCLH. The successful candidate will be responsible for managing the interface strategy and service provision to support the Trust, providing expert advice and guidance to the Trust on strategies for developing the services to improve patient care and deliver ongoing service improvements.

Main Duties and Responsibilities

  • Provide subject matter expert (SME) guidance for developing and configuring systems interfacing and integration services at the Trust.
  • Take advice from the EPR Integration Architect and system supplier, in order to provide authoritative advice on any technical matters falling within the EPR Interface Managers remit.
  • Lead / Assist in the RNOH Integration Strategy as appropriate to include the EPR implementation with UCLH, interfacing of retained RNOH legacy systems and clinical data viewers / archives.
  • Ensure that any transformation projects relating to operational system interface and integration adhere to a strict change control process to minimise any adverse impact to the Trust environment and end users.
  • Management of Integration and Interface Analysts where appropriate, ensuring effective management of team tasks and work plans.
  • Ensure standard operating procedure documentation is complete, up to date and stored in the appropriate location.
  • Scope requirements for service development requests relating to the Trust EPR and associated business cases, completing within the required timescales.
  • Provide significant technical input in relation to the development and ongoing maintenance of interfaces between systems.
  • Establish policies and procedures for systems interfaces that align to Trust standards and national practice and will ensure that data standards and legislative requirements are incorporated into systems developments.
  • Responsible for the provision of support and guidance to members of the wider IM&T / Informatics team on systems interface related issues.
  • Lead the EPR Interface team in the provision of advice, guidance and support to the wider EPR team and further Trust-wide queries.
  • Provide expert advice which may affect patient care and budget expenditure across the EPR programme.
  • Develop strategies and plans both long-term and across the life of the EPR Programme to develop and implement complex new solutions to benefit a wide range of clinical and corporate users across the Trust.
  • Support the IT Department, EPR and wider Corporate planning processes, working closely with senior clinicians and leaders throughout the Trust.
  • Ensure Integration SLAs are met including problem resolution of high priority interfacing errors / concerns.
  • Working with our supplier, the EPR programme team and BAU colleagues, identify new opportunities for developing and refining the integration platform at the Trust.
  • Responsible for research and information gathering from internal and external sources to inform the development of the Interface Strategy and wider EPR Strategies, including through user groups, external publications and visits to centres of excellence.
  • Use judgement to make decisions on the highly complex requirements posed by differing needs, which may have no precedent or where there are conflicting opinions.
  • Analyse and interpret highly complex issues as above, using option appraisal and other methodologies to develop solutions.
  • Provide training to Trust teams as required on all aspects of Trust interface and integration and operational data platforms.
  • Responsible for recruitment of staff into the interface team.
  • Liaising with third party suppliers and Trust staff in matters relating to support issues, upgrades, testing and fixes, on occasion requiring negotiation around availability of resources and schedules for implementation.
  • Responsible for staff conduct, monitoring of staff performance, annual leave, appraisal and staff development.
  • Responsible for assuring the quality of data stored at the Trust and providing expert guidance and advice for continual improvement of data quality standards at the Trust.
  • Responsible for communicating any data quality problems encountered to the Trust's Data Quality Team, and for assisting the team with resolution of such problems in their services.
  • Responsible for the implementation of the requirements of the Information Governance Toolkit which relate to storage and management of patient information and will act at all times in accordance with the Data Protection Act 2018 and Caldicott Principles.
  • Use own initiative to identify where improvements can be made to Trust interface and integration services and discuss proposed changes with the Associate Director of IT and the EPR Solutions Architect.Proactively respond to and resolve conflicts if/when they arise.
  • Promote the achievement of Trust and departmental strategic objectives.
  • Have a high level of autonomy within the organisational framework and work unsupervised on projects.
  • Responsible for managing and prioritising their own workload independently.
  • Represent/deputise for the Associate Director of DW and Integration when required.
  • Maintain own personal development, through participation in the appraisal and personal development planning framework.
  • Exercise own interpretation of policies and how they are implemented.
  • Ensure that all duties are carried out to the highest possible standard and in accordance with current quality initiatives within the area of work and the policies represented.
  • Have a full understanding of the Trusts complaints procedure/policy and demonstrate the ability of effective complaint resolution.
  • The post holder will be required to manage the planning and organisation of own workload. This also includes prioritisation of the teams workload. This will happen daily due to the nature of work and interruptions required to deal with unplanned events.

Resource Management

  • Manage resources allocated to the projects.
  • Engage with 3rd party suppliers of retained / legacy providers during implementation phases as appropriate.
  • Line management responsibility for project support staff and any external contractors as appropriate.

Communication and Key Relationships

  • Clear and timely communication with RNOH and UCLH Programme Teams.
  • Report to governance committees as appropriate.
  • Be responsible for co-ordinating learning from meetings, visits and events
  • Prepare and present written and oral progress reports setting out progress in relation to the work and learning and alerting the stakeholders to issues requiring discussion and decision.
  • Sustain effective working relationships with the operational and clinical leadership teams across the Trust.
  • Ability to confidently work with, negotiate and motivate clinical and operational staff, and/or other senior managers, especially around discussions and conflict
  • Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization in sometimes contentious & challenging situations.