Automotive Service Manager

4 weeks ago

Peterborough, Peterborough, United Kingdom Recruitment Boutique Full time
Aftersales Manager Opportunity

We are seeking an experienced Aftersales Manager to join our team at Recruitment Boutique. As a key member of our Aftersales Team, you will be responsible for leading the service and parts departments to achieve key performance indicators and targets.

Key Responsibilities:
  • Lead the Aftersales Team in a clear and considered manner, aligning with our company vision and building a progressive business unit.
  • Meet and exceed key performance indicators and targets for the service and parts departments.
  • Identify opportunities to increase efficiency and recovery rates in the Aftersales operation.
  • Sustain and enhance customer satisfaction levels while maintaining profitability.
  • Work with the team to develop a customer-focused environment, setting clear objectives and targets.
  • Respond promptly to customer complaints and ensure timely and correct resolution.
  • Liaise with external companies to maintain good working relationships.
  • Maintain control of department costs, stock, and budget.
  • Ensure warranty procedures are followed correctly to recover monies due.
  • Recruit, coach, and appraise team members to ensure they operate to full potential.
What We Offer:
  • Salary: £45,000 plus bonus.
  • Enhanced Parental Statutory Leave.
  • Paid Birthday Leave.
  • Enhanced Sick Pay.
  • Access to online GP services and Employee Assistance Programme.
  • Life Assurance policy.
  • Exclusive discounts on parts, vehicle MOTs/Servicing, and vehicle purchases.

As an Aftersales Manager at Recruitment Boutique, you will be part of a reputable and successful recruitment company that prides itself on providing courteous and honest service. We offer a supportive work environment, and your expertise will contribute to your success and professional growth.

Ready to take the wheel of your career? Submit your resume and a cover letter highlighting your relevant experience. We'll work together to identify the perfect salary and bonus package tailored to your skills and contributions.

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