Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Customer Support department, you will be responsible for providing technical assistance to our global customer network.
Responsibilities will include:
- Providing remote diagnosis and support to customers.
- Liaising with the Engineering department to improve product design and reliability.
- Working through a list of prioritised support tickets to provide an efficient and professional service.
- Supporting field services and providing technical support to the sales team.
Requirements
To be successful in this role, you will need:
- Knowledge of Windows, Linux, and iOS networking.
- Good understanding of scientific and technical English.
- Computer literate.
- Knowledge of programming in a well-known language.
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