Sales Lead

4 weeks ago

Kingston upon Thames, Greater London, United Kingdom Cataraqui Centre Full time
Job Summary:

The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.

Key Responsibilities:
  1. Develop talent through the training of associates, including giving in-the-moment coaching conversations.
  2. Partner with Store Manager to address performance concerns with associates.
  3. Support and participate in all company training and development initiatives.
  4. Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process.
  5. Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers.
  6. Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand.
  7. Support the management team to maximize productivity through operational and product knowledge, customer service, and participating in and completing key store initiatives.
  8. Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience and driving store profitability while leveraging payroll.
  9. Process payroll weekly.
  10. Help maintain a clean, organized, and efficient stockroom, adhering to set policies.
Requirements:
  • 1-3 years previous retail experience.
  • Ability to give and receive performance-based feedback.
  • Must be adaptable and flexible to changing priorities.
  • Excellent time management, planning, and organization skills.
  • Proficient in Microsoft Office.
  • Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company.
  • Ability to maneuver on sales floor and stockroom;

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