Service Call Coordinator

1 day ago


Liverpool, Liverpool, United Kingdom Liberty Group Full time

We are seeking a skilled Service Call Handler to join our team at the Liberty Group, based in the Knowsley area. This is a full-time, permanent position, working 40 hours per week, Monday to Friday.

The successful candidate will be responsible for:

  • Talking to customers to confirm scheduled service appointments, both inbound and outbound calls
  • Rescheduling appointments as required, following contract-specific guidelines
  • Ensuring all regulatory information is updated and logged
  • Providing real-time status updates to relevant systems
  • Responding to operational issues to maintain service delivery levels
  • Promoting a customer-first culture while ensuring service levels and standards are maintained

The Liberty Group is a leading property services business, committed to delivering value for money services that make a positive difference to people and communities. We're passionate about housing maintenance and development, and we're looking for talented individuals to join our team.

As a Service Call Handler, you will be working closely with our customers and colleagues to deliver exceptional service and support. If you have excellent communication skills, a customer-focused approach, and a passion for delivering high-quality service, we'd love to hear from you.



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