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Guest Services Manager

2 months ago

Edinburgh, Edinburgh, United Kingdom Radisson Blu Hotel Edinburgh Full time

About the Role

We are seeking a highly skilled and experienced Night Manager to join our dynamic team at Radisson Blu Edinburgh Hotel. As a Night Manager, you will be responsible for leading our guest relations team and ensuring that every guest has a memorable and enjoyable experience.

Key Responsibilities

  • Manage the guest relations team and lead by example, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.
  • Exude patience, empathy, and have the personality to host the late show, whilst managing performance and productivity.
  • Work proactively to ensure guest satisfaction and the smooth running of the guest services department.

What We Offer

We offer a competitive compensation and benefits package, which includes:

  • Special rates for our team members and their families while traveling and staying in our hotels.
  • Access to a wide range of development opportunities, including an individual development plan and unlimited access to learning modules and programs through Radisson Academy.
  • Contributory pension scheme and life assurance.
  • Complimentary meal on duty.
  • Uniform.
  • Access to the Employee Assistance Programme through UNUM.
  • Fantastic opportunities to progress.
  • 28 days holiday for full-time team members.
  • Free use of our leisure, pool, and gym facilities at off-peak times.

Requirements

We are looking for someone with:

  • Flexibility and a positive attitude.
  • An eye for detail.
  • The ability to work as part of a team to ensure guest satisfaction.
  • Strong verbal communication skills.
  • Experience in a similar position is beneficial but not essential.

About Us

Radisson Blu Edinburgh Hotel is located in the heart of the historic Royal Mile in Edinburgh's old town, just a short walk to major city centre attractions. Our hotel offers 238 high-end bedrooms and suites, an on-site restaurant, bar, leisure facilities, spa, and meeting rooms. We are committed to delivering an exceptional guest experience and creating memorable moments for our guests.