Customer Service Representative

2 days ago

London, Greater London, United Kingdom The Body Shop Full time
About The Body Shop

The Body Shop is a pioneering cruelty-free beauty brand that has been making a positive impact for over 40 years. Our commitment to generating positive economic, social, and environmental impact is at the heart of everything we do.

Your Role

As a dedicated team member, you will be responsible for providing exceptional customer service and offering advice on our wide range of natural, vegetarian, and vegan products. You will learn about our products, understand our customers' needs, and recommend products that will make them feel good.

Key Responsibilities
  • Learn and understand our products, including our Community Trade programmes that help communities build a better life.
  • Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
  • Open availability for evening, weekend, and holiday shifts.
  • Training hours for you and your team as needed.
  • A 50% discount on regular products and 30% on gifts.
  • Ability to make connections with Community Partners to drive local activism.
  • Opportunities to grow within the brand.
  • Encouragement and support to be exactly who you are, including joining our Inclusion and Belonging Networks.
What We Offer

We offer a dynamic and inclusive work environment, opportunities for growth and development, and a chance to be part of a brand that is making a positive impact. If you are passionate about customer service, natural beauty, and making a difference, we would love to hear from you.

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