Customer Experience Lead

2 months ago


Braintree, Essex, United Kingdom Clarks Full time

About the Role

We are seeking a highly motivated and experienced Sales and Service Manager to join our team at Clarks. As a Sales and Service Manager, you will be responsible for leading a team of sales associates and providing exceptional customer service to our customers.

Key Responsibilities

  • Lead a team of sales associates to achieve sales targets and provide excellent customer service
  • Manage the day-to-day operations of the store, including inventory management and visual merchandising
  • Develop and implement sales strategies to drive business growth and improve customer engagement
  • Collaborate with other departments to achieve business objectives and improve customer experience

Requirements

  • Proven experience in a sales or retail management role
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong analytical and problem-solving skills

About Clarks

Clarks is a leading global footwear brand with a rich history dating back to 1825. We are committed to providing high-quality products and exceptional customer service to our customers. As a Sales and Service Manager, you will be part of a dynamic team that is passionate about delivering outstanding results and exceeding customer expectations.

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Access to exclusive employee discounts and perks


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