Client Solutions Expert
7 days ago
Client Solutions Expert
Laser Digital is seeking a highly skilled Client Solutions Expert to join our team. The successful candidate will have a strong blend of technical skills and client-facing experience, with a proven track record of providing excellent support to clients in the electronic trading environment.
About the Role- Key Responsibilities:
- Provide 1st line support to clients directly, including resolving technical issues and implementing fixes where possible.
- Work closely with trading, sales, technology, and operations stakeholders to ensure seamless support to clients.
- Triage technical issues across the entire stack, including FIX messaging, Rest API, Websocket exposure, and market data feeds.
- Collaborate with development teams to identify and resolve complex technical issues.
- Conduct root cause analysis and provide recommendations for process improvements.
- Requirements:
- Familiarity with electronic trading environments and client onboarding processes.
- Experience working with market data feeds and FIX messaging.
- Strong understanding of trading workflows and SQL database management.
- Ability to work in a fast-paced production environment and prioritize multiple tasks effectively.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
We are a forward-thinking company redefining the crypto landscape, backed by Nomura.
Location: Can be based in London or Dubai (option to relocate to Dubai also available)
Salary: £75,000 - £95,000 per annum, depending on experience
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