Service Operations Specialist

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Lloyds Banking Group Full time

About the Role:

We are seeking a skilled Service Engineer to join our team at Lloyds Banking Group. This is an exciting opportunity for a talented professional to play a key role in identifying and responding to incidents and problems within our Economic Crime Prevention (ECP) Platform.

Key Responsibilities:

  • Support incident, problem, and change across several applications within the platform
  • Contribute to the planning of the strategy for the service team
  • Build capability and skillset to ensure the service team is ready for incoming and future new services
  • Train and upskill others across the team on new solutions and stay close to other potential migrations
  • Creation and retention of documentation to run service
  • Work with service leads to identify trends and support in adding service blockers onto the Lab backlogs
  • Look for ways to continuously improve our ways of working

Requirements:

  • Demonstrates strong comprehension and work history of ITIL disciplines
  • Passionate about providing the best customer experience
  • Effective communication and building working relationships with stakeholders
  • Comfortable challenging stakeholders and explaining technical scenarios using inclusive language
  • Analytical skills to analyze incident data and explore patterns to mitigate risks

Desirable Skills:

  • Knowledge of modern software development toolsets including Cloud platforms, Containers, Kubernetes, API's
  • Experience in working with Dynatrace and Splunk
  • Proven experience in hands-on Service engineering using a broad range of technologies

What We Offer:

  • A generous pension contribution of up to 15%
  • An annual bonus award, subject to Group performance
  • Share schemes including free shares
  • Benefits adaptable to lifestyle, such as discounted shopping
  • 30 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

About Us:

Lloyds Banking Group is committed to helping Britain prosper. Our colleagues are focused on making a difference to customers, businesses, and communities. With us, you'll have a key role to play in shaping the financial services of the future.



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