Sea Logistics Customer Care Representative

2 weeks ago

Leeds, Leeds, United Kingdom Kuehne+Nagel Full time
Customer Care Specialist - Sea Logistics

Are you passionate about delivering exceptional customer service? Do you have a knack for problem-solving and a strong understanding of logistics?

We are seeking a highly skilled Customer Care Specialist to join our Sea Logistics team. As a key member of our team, you will be responsible for providing top-notch customer service, ensuring timely and efficient resolution of customer inquiries, and collaborating with internal stakeholders to drive business growth.

Your Key Responsibilities:
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Collaborate with internal stakeholders to drive business growth, including sales and operations teams.
  • Monitor customer shipments and provide proactive updates to customers, ensuring seamless logistics operations.
  • Document and investigate customer complaints, conducting root cause analysis to identify areas for improvement.
  • Transfer customer requirements into our systems, ensuring Operational Care Centres are informed about deliverables.
  • Field complaint calls and provide problem resolution in alignment with stakeholders.

Your Skills and Experience:
  • Experience in customer service, preferably in a logistics or freight forwarding environment.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and customer satisfaction.

Why Join Us?
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. As a valued member of our team, you will have access to our contributory pension plan, Route 2 Rewards scheme, and employee assistance programme. We are a forces-friendly employer, recognizing the skills and expertise of service leavers and committed to supporting their transition to civilian life.

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