IT Infrastructure Technician

1 month ago


Slough, Slough, United Kingdom Excis Ltd Full time
About the Role: IT Infrastructure Technician

We are recruiting for an IT Infrastructure Technician to support our clients in Slough. The ideal candidate will have strong troubleshooting skills, excellent communication skills, and the ability to work under pressure in a fast-paced environment.

Key Responsibilities:
  • Deliver technical support to end-users both onsite and remotely.
  • Troubleshoot and resolve PC issues following guidance from senior technicians or designated contacts.
  • Ensure that all incidents and requests are processed in accordance with agreed-upon SLAs.
  • Install, configure, and troubleshoot hardware, including deploying company-approved images on PCs and laptops.
  • Keep accurate and up-to-date records of all cases daily.
  • Support meeting room environments, including video conferencing systems.
  • Provide technical assistance for peripherals like printers, scanners, and mobile devices (iPads, iPhones, Android).
  • Aid in data backup and restoration as needed.
  • Provide 'smart hands' support for data center equipment, replacing components as directed.
  • Perform routine maintenance tasks such as daily tape changes for backups and managing tape libraries.

Compensation Package: £40,000 - £55,000 annually.

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