IT Infrastructure Technician

4 weeks ago


Slough, Slough, United Kingdom Excis Ltd Full time
Excis Ltd is looking for an experienced IT Infrastructure Technician to join our team in Slough. In this exciting role, you will be responsible for providing technical support to end-users, monitoring network systems, and ensuring the smooth functioning of PCs and peripherals. This position requires strong troubleshooting skills and the ability to work effectively in a high-pressure environment.

Your key responsibilities will include:
  • Offering onsite and desk-side support to end-users.
  • Troubleshooting and resolving PC issues, following guidance from Level 2 engineers or designated points of contact.
  • Ensuring all incidents and requests are handled within established SLAs in a fast-paced environment.
  • Configuring and troubleshooting hardware, including installation of company-standard images on PCs and laptops.
  • Maintaining accurate and up-to-date records of all tickets daily.
  • Supporting meeting room environments, including video conferencing setups.
  • Providing technical support for peripherals like printers, scanners, and mobile devices (iPads, iPhones, Android).
  • Assisting with data backup and restoration as needed.
  • Providing 'smart hands' support for data center equipment, replacing components as directed.
  • Conducting routine maintenance tasks, such as daily tape changes for backups and managing tape libraries.
We expect the annual salary for this position to be around £42,000-£52,000, based on your qualifications and experience.

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