Customer Service Advisor

4 days ago


North East, United Kingdom Kind Consultancy Limited Full time

Job Description

We are seeking a skilled Telephony Banking Associate to join our client's team in Newcastle Upon Tyne. The successful candidate will be responsible for delivering exceptional customer service via telephone and webchat, ensuring the customer experience is as positive as possible.

Main Responsibilities

  • Delivering outstanding customer service via telephone and webchat
  • Acting as an ambassador for the brand, going above and beyond for customers whenever possible
  • Building rapport with customers and answering questions in relation to their accounts and applications
  • Identifying and dealing with customers who may have vulnerabilities which require more tailored help and support

Requirements

  • Strong communication skills with a natural ability to engage and build rapport with customers
  • Background in frontline customer-facing telephone positions and a track record of successfully handling sensitive and challenging situations
  • Patient and empathetic listener, able to make callers feel both heard and listened to
  • Consistently strong attention to detail and accuracy
  • Emotionally resilient, open, and honest, with excellent teamwork skills
  • Fast learner, able to adapt quickly to new information

Benefits Package

  • Full-time, permanent contract with a 35-hour week
  • Opportunity to work in a dynamic and supportive team environment
  • Training and development opportunities to enhance your skills and career progression

Salary Details

The estimated salary for this role is £78 per hour via umbrella, paid weekly.



  • North East, United Kingdom Kind Consultancy Limited Full time

    A highly rewarding opportunity has arisen for a Customer Service Advisor - Banking to join our client's team. As a Telephony Banking Associate, you will play a crucial role in delivering exceptional customer service and representing the brand.You will work closely with customers, providing tailored support and addressing their concerns. Strong communication...


  • East Oakley, United Kingdom Tlp Full time

    Customer Service Advisor Job Description: TLP Recruitment are seeking a highly motivated and customer-oriented Service Advisor to join a dynamic team.As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of the dealership.Ideally you will have experience working in the Motorhome/car...


  • South East, United Kingdom Hamilton Woods Full time

    Customer Service Advisor Temporary, 2 months+ £17 Umbrella Medway Hamilton Woods Associates are currently recruiting for a Customer Service Advisor on a temporary basis, for an organisation based in Medway. Duties and Responsibilities of the Customer Service Advisor: Manage and monitor the Customer Service inbox Act as first point of contact Log and...


  • North Yorkshire, United Kingdom Jark Full time

    Customer Service Advisor Sherburn in Elmet Monday to Friday 0800am - 1630pm We are currently recruiting Customer Service/Sales Advisors to join our client's team in Sherburn in Elmet. Main Responsibilities: Dealing with incoming calls; advise customers on products Dealing with all aspects of customer services - chasing deliveries, arranging collections,...


  • North Dalton, United Kingdom Staff Power Group Limited Full time

    Were looking for a confident and ambitious Customer Service Advisor to join our clients manufacturing business in Driffield.As a Customer Service Advisor, you will handle a variety of customer requests and assist individuals in placing orders through inbound and outbound calls or email.Your goal is to address enquiries efficiently, effectively, and...


  • East Oakley, United Kingdom Tlp Full time

    Customer Service Advisor Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Job Description: TLP Recruitmentare seeking a highly motivated and customer-oriented Service Advisor to join a dynamic team.As a Service Advisor, you will play acrucial role in providing exceptional customer...


  • East Kilbride, United Kingdom Meraki Talent Ltd Full time

    Job Description Customer Service Advisor Permanent, Full-Time East Kilbride - onsite £25,000 Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team.This is a full-time opportunity offering a salary of £25,000 plus benefits.Position Overview: The Financial Services Customer Representative...


  • East Grinstead, United Kingdom Meridian Business Support Full time

    Would you like your next Customer Service Advisor role to offer hybrid working from home, hardly any weekend work, no evening shift work and benefits that include private healthcare, free parking and discounts on retailers, holidays and gym?  Our client, an industry leading membership organisation which boasts over 1 million members are looking...


  • East Grinstead, United Kingdom CV-Library Full time

    Would you like your next Customer Service Advisor role to offer hybrid working from home, hardly any weekend work, no evening shift work and benefits that include private healthcare, free parking and discounts on retailers, holidays and gym?   Our client, an industry leading membership...


  • North London, United Kingdom MMP Consultancy Full time

    MMP Consultancy is currently recruiting an enthusiastic Customer Service Advisor to join a Housing Association based in North West London. As a Customer Service Advisor, you will play a vital role in ensuring residents receive exceptional service and support. Your strong communication will be crucial in delivering a positive customer experience and...


  • North West, United Kingdom Search Full time

    Customer Service Advisor Location: Manchester City CentreSalary: £23,900 basicBonus: Uncapped (Expected earnings of £28,000 with bonus)Hours: Monday to Thursday 10am - 5:30pm, Friday 10am - 4pmContract: Full time, permanent contractHolidays: 25 days holidays + bank holidays (option to purchase / sell 5 holidays per year) + additional leave during other...


  • Stockton-on-Tees, North East, County Durham, United Kingdom HAYS Full time

    Customer Service Advisor Your new company A leading engineering company in Teesside.Your new role Working as a Customer Service Advisor, you will be a point of contact for customers wanting quotations, queries and contract reviews. To issue reports and data input with integrity. Communicate and update customers. What you'll need to succeed Customer...


  • East Kilbride, United Kingdom Meraki Talent Ltd Full time

    Customer Service Advisor Permanent, Full-Time East Kilbride - onsite £25,000 Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team.This is a full-time opportunity offering a salary of £25,000 plus benefits.Position Overview: The Financial Services Customer Representative will serve as the...


  • East Kilbride, United Kingdom Meraki Talent Ltd Full time

    Customer Service Advisor Permanent, Full-Time East Kilbride - onsite £25,000 Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team.This is a full-time opportunity offering a salary of £25,000 plus benefits.Position Overview: The Financial Services Customer Representative will serve as the...


  • North West, United Kingdom Page Personnel Full time

    This role requires a Temporary Customer Service Advisor who can provide exceptional customer service support for a not-for-profit charitable organisation based in Manchester. Client Details This organisation is a well-established, medium-sized charity dedicated to improving the lives of the local community. With a strong presence in Manchester, it has been...


  • East Kilbride, United Kingdom Meraki Talent Ltd Full time

    Customer Service AdvisorPermanent, Full-TimeEast Kilbride - onsite£25,000Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team. This is a full-time opportunity offering a salary of £25,000 plus benefits.Position Overview:The Financial Services Customer Representative will serve as the...


  • East Kilbride, United Kingdom Meraki Talent Ltd Full time

    Job Description Customer Service Advisor Permanent, Full-Time East Kilbride - onsite £25,000 Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team. This is a full-time opportunity offering a salary of £25,000 plus benefits. Position Overview: The Financial Services Customer...


  • East Kilbride, United Kingdom Meraki Talent Ltd Full time

    Customer Service AdvisorPermanent, Full-TimeEast Kilbride - onsite£25,000Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team. This is a full-time opportunity offering a salary of £25,000 plus benefits.Position Overview:The Financial Services Customer Representative will serve as the...


  • East Kilbride, United Kingdom Meraki Talent Ltd Full time

    Customer Service AdvisorPermanent, Full-TimeEast Kilbride - onsite£25,000Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team. This is a full-time opportunity offering a salary of £25,000 plus benefits.Position Overview:The Financial Services Customer Representative will serve as the...


  • North Hykeham, United Kingdom CV-Library Full time

    Customer Service Advisor Lincoln Depot Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers. We are recruiting for a Customer Service Advisor to join our fantastic team...