Customer Service Advisor
4 days ago
Job Description
We are seeking a skilled Telephony Banking Associate to join our client's team in Newcastle Upon Tyne. The successful candidate will be responsible for delivering exceptional customer service via telephone and webchat, ensuring the customer experience is as positive as possible.
Main Responsibilities
- Delivering outstanding customer service via telephone and webchat
- Acting as an ambassador for the brand, going above and beyond for customers whenever possible
- Building rapport with customers and answering questions in relation to their accounts and applications
- Identifying and dealing with customers who may have vulnerabilities which require more tailored help and support
Requirements
- Strong communication skills with a natural ability to engage and build rapport with customers
- Background in frontline customer-facing telephone positions and a track record of successfully handling sensitive and challenging situations
- Patient and empathetic listener, able to make callers feel both heard and listened to
- Consistently strong attention to detail and accuracy
- Emotionally resilient, open, and honest, with excellent teamwork skills
- Fast learner, able to adapt quickly to new information
Benefits Package
- Full-time, permanent contract with a 35-hour week
- Opportunity to work in a dynamic and supportive team environment
- Training and development opportunities to enhance your skills and career progression
Salary Details
The estimated salary for this role is £78 per hour via umbrella, paid weekly.
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