Junior IT Professional

5 days ago


Oxford, Oxfordshire, United Kingdom CV-Library Full time
Job Description:Junior IT Professional
Main Responsibilities:
  1. Manage and resolve IT-related incidents and customer requests in a timely manner.
  2. Complete administrative tasks, including paperwork and documentation.
  3. Maintain accurate records of site information using IT Service Management tools.
  4. Adhere to best practices and change control processes.
  5. Effectively manage time to achieve organisational goals.
  6. Regularly review progress with the Team Lead.
Requirements:
  1. Experience in Windows Server/Active Directory administration.
  2. Familiarity with Office 365 Admin tools.
  3. Desirable: exposure to cloud support services.
  4. Understanding of Service Level Agreements (SLAs).
  5. Skills in Timekeeping and Administration.
About the Role:

This exciting opportunity involves managing IT incidents and customer requests while adhering to SLAs. The ideal candidate will possess experience in Windows Server/Active Directory, Office 365 Admin, and cloud support.

What We Offer:
  • A comprehensive training platform for professional growth.
  • Personalised progression plans based on assessment results.
  • Strategic partnerships with Microsoft Gold Partner and Google Partner.
  • Ongoing training courses, accreditations, and exams from Microsoft and Google.
  • One-to-One training sessions.
  • Access to company-provided healthcare.
  • Performance-based incentives, including additional holiday days and vouchers.
  • Social and team-building activities.
Location:Oxford, OxfordshireContract:PermanentHours:Full Time

The estimated salary for this role is £35,000 - £45,000 per annum, dependent on experience.



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