Technical Support Engineer with Linux and SQL Expertise

1 week ago

Par, Cornwall, United Kingdom Unity Communications Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at Unity Communications. As a Technical Support Engineer, you will play a critical role in providing exceptional support to our clients, ensuring their software issues are resolved efficiently and effectively.

Key Responsibilities
  • Provide technical support to clients via phone, email, and other communication channels
  • Diagnose and troubleshoot complex technical issues related to Linux and SQL
  • Collaborate with cross-functional teams to resolve client issues and improve overall customer experience
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with the latest technologies and industry trends to provide expert-level support
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 12 years of experience in a technical support role, with a strong background in Linux and SQL
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
About Unity Communications

Unity Communications is a leading provider of innovative communication solutions. We value our employees and strive to create a positive and inclusive work environment. If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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