Contact Centre Representative

15 hours ago


Goole, East Yorkshire, United Kingdom Tunstall Healthcare Group Full time
Our Ideal Candidate

We're looking for someone with experience working in busy customer support capacities and collaborating with stakeholders and colleagues. If you have a keen eye for detail and excellent organisational skills, this could be the perfect opportunity for you.

About the Role

In this part-time position, you'll handle an average of 7500 incoming calls per month from local authorities and councils, ensuring that all requests are responded to within set Service Level Agreements (SLA). You'll also utilise an appointment booking system to manage attendance of engineers, liaising with third parties as needed.

Responsibilities
  • Respond to incoming calls, resolving issues efficiently and professionally.
  • Manage engineer attendance using an appointment booking system.
  • Liaise with third parties for specialist work or in remote areas of the UK.
Requirements
  • Excellent customer service skills with ability to deal professionally with all customers.
  • A clear and friendly telephone voice.
  • Excellent organisational and planning skills with keen eye for detail.
  • Experience and proficiency in Microsoft Office.


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