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Senior Application Support Engineer

2 months ago


Bristol, Bristol, United Kingdom Made Tech Full time
About Made Tech

We're a technology company that uses human-centred design to improve public services. Our mission is to make a positive impact on society by delivering world-class digital products and services.

Job Title: Senior Application Support Engineer

We're looking for a skilled Senior Application Support Engineer to join our team. As a key member of our Managed Service team, you'll work collaboratively to onboard new services without disruption, deliver enhancements, provide ongoing maintenance and support services, and continuously improve both digital services and service operations using DevSecOps practices and data-driven user analytics.

Key Responsibilities
  • Maintain a range of digital services, data services, and platform offerings
  • Develop and maintain application management procedures and documentation
  • Manage application enhancements through live operation
  • Advise on security, licensing, maintenance, and disaster recovery needs
Requirements
  • Experience of common IT Service Management tooling such as ServiceNow, ZenDesk, PagerDuty, and/or JIRA Service Desk
  • Experience of working with agile methodologies and agile ways of working
  • ITIL methodologies and terminology
  • Tiered and/or swarm models of incident management
  • Experience with avascript and Java
  • IaC (Infrastructure as Code) such as Terraform
  • Cross-functional working
  • Application support and CI/CD
  • AWS platform management
Eligibility and Applying

We require all successful candidates for this role to have eligibility for SC (security check) clearance. This requires 5 years' UK residency and 5 years' employment history (or back to full-time education).

Our Benefits

We offer a range of benefits to support our employees' well-being and career development. These include:

  • 30 days' holiday
  • Flexible working hours
  • Flexible parental leave
  • Remote working
  • Paid counselling

We're committed to building a happy and diverse workforce. If you need any support or adjustments during the application process, please don't hesitate to contact us.