Service Excellence Associate
5 days ago
About the Opportunity:
We're seeking a talented individual to join our customer service team as an Apprentice Customer Service Advisor. In this role, you'll have the chance to develop your skills and knowledge in a dynamic and supportive environment.
Your Key Responsibilities:
- Provide exceptional customer service to EE customers
- Work closely with the customer service team to resolve issues and answer questions
- Develop your knowledge and skills to become a subject matter expert
- Participate in training and development programs to enhance your performance
About Us:
BT Group is a leading provider of telecommunications and consumer services. Our Apprenticeship scheme is designed to help talented individuals like you develop the skills and knowledge needed to succeed in a dynamic and ever-changing industry.
What We Offer:
- A competitive starting salary of £20,280 per annum
- Huge discounts on EE and BT products
- Volunteering days
- Optional private healthcare and dental
- A share scheme
- 25 days holiday with the option to buy more
- Optional pension scheme
- Critical illness cover
- Discounts on attractions for the family all year round
- Free parking on our sites
- Subsidised canteen
- Free tea and coffee
- Concierge service
Location:
This role is based in [location], which offers a great quality of life, excellent transport links, and a vibrant cultural scene.
Salary Range:
The estimated annual salary range for this position is £20,280 - £25,000, depending on experience.
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