Service Excellence Associate

5 days ago


Darlington, Darlington, United Kingdom BT Group Full time

About the Opportunity:

We're seeking a talented individual to join our customer service team as an Apprentice Customer Service Advisor. In this role, you'll have the chance to develop your skills and knowledge in a dynamic and supportive environment.

Your Key Responsibilities:

  • Provide exceptional customer service to EE customers
  • Work closely with the customer service team to resolve issues and answer questions
  • Develop your knowledge and skills to become a subject matter expert
  • Participate in training and development programs to enhance your performance

About Us:

BT Group is a leading provider of telecommunications and consumer services. Our Apprenticeship scheme is designed to help talented individuals like you develop the skills and knowledge needed to succeed in a dynamic and ever-changing industry.

What We Offer:

  • A competitive starting salary of £20,280 per annum
  • Huge discounts on EE and BT products
  • Volunteering days
  • Optional private healthcare and dental
  • A share scheme
  • 25 days holiday with the option to buy more
  • Optional pension scheme
  • Critical illness cover
  • Discounts on attractions for the family all year round
  • Free parking on our sites
  • Subsidised canteen
  • Free tea and coffee
  • Concierge service

Location:

This role is based in [location], which offers a great quality of life, excellent transport links, and a vibrant cultural scene.

Salary Range:

The estimated annual salary range for this position is £20,280 - £25,000, depending on experience.


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