Customer Experience Liaison

3 weeks ago


London, Greater London, United Kingdom RJK Security Systems Full time

Key Responsibilities

  • Provide exceptional customer service by ensuring regular contact with all our customers and building strong relationships with them.
  • Liaise with our technical teams to provide information and quotes to our clients in a timely manner.
  • Schedule engineers according to each client's service level agreement and manage their diary to ensure efficient time allocation.
  • Responsible for resolving faults from first point of contact through to completion.
  • Liaise with procurement department to ensure orders are documented, placed, received and return engineer visits booked as necessary.
  • Handle client complaints professionally and comprehensively, escalating to senior management if necessary.


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