Customer Service Representative

4 weeks ago


Plymouth, Plymouth, United Kingdom BT Group Full time
About the Role

We are seeking a skilled and customer-focused individual to join our Home Connections Team in Plymouth. As a Customer Service Advisor, you will be responsible for guiding new customers through the process of getting their products and services connected, addressing any initial queries, and providing exceptional support.

Key Responsibilities
  • Provide exceptional customer service over the phone, ensuring a positive experience for new customers.
  • Guide customers through the process of setting up their products and services, addressing any queries or concerns.
  • Work collaboratively with the team to achieve excellent customer satisfaction and retention rates.
  • Develop and maintain a deep understanding of EE's products and services, ensuring accurate and informed support.
What We Offer
  • A competitive starting salary of £25,267.00.
  • Huge discounts on EE and BT products, including mobile and broadband services.
  • Support for career development and growth, with opportunities for training and progression.
  • A Season Ticket Travel Loan, enabling you to pay for travel to and from work upfront.
  • Volunteering days, allowing you to give back to your local community.
  • Optional Private Healthcare and Dental, protecting you and your family.
Why Choose EE?

We offer a dynamic and supportive work environment, with a strong focus on employee well-being and development. Our team culture is built on collaboration, innovation, and a passion for delivering exceptional customer experiences. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.



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