Engineering Expert for Lifting and Handling Equipment
3 weeks ago
We are seeking a skilled Field Service Engineer to join our team at Connectment, responsible for maintaining, servicing, and repairing lifting and handling equipment from multiple brands.
Main Responsibilities:- Maintain and service various lifting and handling equipment at customer sites to ensure high-quality performance.
- Complete daily tasks, including service, repair, warranty, and inspection, in a timely and accurate manner.
- Develop and maintain strong relationships with customers through professional conduct and a customer-focused approach.
- Provide technical support to customers regarding products and services, addressing their inquiries and concerns in a knowledgeable and courteous manner.
- Accurately complete job-related paperwork to facilitate correct invoicing and ensure seamless operations.
- Identify and troubleshoot technical issues, resolving them efficiently to maintain customer satisfaction.
- Stay up-to-date with the latest skills and knowledge related to Connectment's products and services.
- Adhere to all safety protocols, company guidelines, and regulatory requirements to ensure a safe working environment.
- Contribute to safety initiatives by reporting any unsafe actions or conditions and participating in Safety Walks, Audits, and 5S events.
External: Customers, dealers, and other third-party partners.
Internal: Technical, Service, and Sales teams.
Requirements:Education: Mechanical or Electrical Engineering qualifications.
Experience: A multi-skilled engineer with a background in mechanical, hydraulic, or electrical operations.
Skills and Competencies:- Strong customer service skills and a customer-focused approach.
- Problem-solving abilities and a quality-oriented mindset.
- Flexibility, adaptability, and a proactive attitude.
- Self-motivation and enthusiasm for the role.
- Proven ability to build and maintain customer relationships.
A valid driving license is required for this position.
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