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Facilities Administrator

2 months ago

Croydon, Cambridgeshire, United Kingdom ISS Facility Services UK Full time

Job Summary:

We are seeking a highly skilled and experienced Workplace Experience Lead to join our team at ISS Facility Services UK. As a key member of our site team, you will be responsible for creating a workplace environment that enhances well-being, boosts productivity, and strengthens company culture.

Key Responsibilities:

  • Curate a workplace environment that enhances well-being, boosts productivity, and strengthens company culture.
  • Actively seek opportunities to improve the onsite service experience and deploy new initiatives in line with the vision of ISS and our clients.
  • Serve as the main client contact and representative, with thorough knowledge of the building and its operations.
  • Handle customer issues and requests across all service lines, providing personalized service and anticipating future needs.
  • Develop deep, trusting relationships with colleagues, gathering information to provide exceptional service and anticipate future needs.
  • Coordinate and inspire the client community, making it the workplace of choice.
  • Promote collaboration across operational and support teams, suppliers, and client groups, while prioritizing the client's interests.
  • Lead and create the best customer and workplace experience.
  • IOSH certification is preferred, but training will be provided as part of the role.
  • A high level of Microsoft Office application knowledge and experience is required.

About ISS Facility Services UK:

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and work with our clients to create a workplace environment that meets their needs.

What We Offer:

  • A unique combination of intelligent solutions, high standards, and people who care.
  • The opportunity to develop, grow, and make a difference in a dynamic and inclusive work environment.
  • A commitment to inclusivity and diversity, making ISS a more creative, productive, and happy place to work.