Customer Service and Operations Supervisor

4 weeks ago


Manchester, United Kingdom Frasers Group Full time

Sofa.com, a leading player in the industry, is seeking a motivated and experienced individual to fill the role of Supervisor in our Manchester showroom.

The ideal candidate will be responsible for the efficient and smooth running of the showroom/retail team, reporting into the Area Manager. Key duties will include maximising sales and showroom profitability, maintaining and building on customer service and operational standards, and providing inspirational leadership and support to the teams within your remit.

Main Responsibilities:

  • Meet and exceed sales targets and increase profitability in store.
  • Analyse all reports and commercial information available to make improvements to the performance of the showroom.
  • Ensure all controllable costs are managed and minimised, ensuring all expenditure is necessary and justified.
  • Lead & support the Showroom team through regular communication, circulating best practice and lessons learnt to improve overall business performance.
  • Inspire and lead staff members to ensure impeccable standards are established and maintained.
  • Conduct regular checklists with the team, providing constructive feedback and creating development opportunities.
  • Work alongside the Showroom Manager on implementation of visual standards, key events/changes and implementing promotions.
  • Nurture and develop a culture of exceptional customer service by ensuring that all staff adhere to company guidelines and expectations.
  • Tackle potentially challenging situations constructively and professionally.
  • Act as a role model and brand ambassador, consistently leading by example to set the standard in all areas.
  • Ensure all showrooms are adhering to the company H&S guidelines and legislation.
  • At least 2 years' experience in a retail management role. A background in interiors is preferred.
  • Excellent communication skills, both verbal and written.
  • Proven track record of internal progression and development.
  • Excellent leadership and decision-making skills.
  • Ability to multitask and work efficiently under pressure.
  • A confident decision maker with strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office & good computer skills.

This is a full time, permanent role, 40h per week over 5 days, to include evenings and weekends.

Benefits:

  • Basic rate salary £25,116 per annum.
  • Monthly & Quarterly Commercial Bonuses.
  • Monthly Group Rewards and Recognition.
  • Long Service awards.
  • Fearless1000 Incentive Scheme.
  • Wide range of Development Courses with National Qualifications.
  • 28 Days Holiday.
  • Discounted Gym membership.
  • Group Wide 20% Discount across all Frasers Group brands.

As a valued member of the Frasers Group team, you will have the opportunity to develop your skills and progress your career in a dynamic and supportive environment.



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