Customer Services Supervisor

4 months ago

Manchester, United Kingdom The University of Manchester Full time

Applications are invited for the above post to supervise a team of staff across our busy Customer Services desks within Residential Services.

Reporting to The Residences Administration Officer, the Customer Service Supervisor will take an active front facing role in our residential reception areas. You will be required to work across various receptions as required. Hours of work are Monday to Friday covering the hours between 8am 6pm, with some weekend working (as required). This is to ensure we provide excellent services for students, conference guests and to assist with university open days.

Residential Services offers accommodation for over 8600 students across 3 main residential sites, our diverse population includes those attending a course in preparation for university study, undergraduates and postgraduates from both the UK and other parts of the world. In addition, we offer a range of accommodation options during the summer vacation period for both students and conferences.

You will have proven staff supervisory skills, organisational skills, and demonstrable experience in customer service.

Sound written and verbal communication skills are essential attributes for this role, along with a good understanding of IT-based systems and an ability to develop and effectively manage administration procedures.

**What you will get in return**:

- Fantastic market leading Pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working you can find out more here

**Enquiries about the vacancy, shortlisting and interviews**:
Name: Georgina Robinson

**General enquiries**:
**Technical support**:
**Please see the link below for the Further Particulars document which contains the person specification criteria.

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