Digital Systems Support Specialist

2 weeks ago


Brecon, Powys, United Kingdom NHS Full time
Job Description

We are seeking an experienced Digital Systems Support Specialist to join our team in the Powys Teaching Health Board. The successful candidate will be responsible for providing technical advice and support on hardware and software to Health Board wide users.

Main Duties:
  • Provide technical assistance and guidance to users on digital systems and applications.
  • Assist in the smooth day-to-day running of all Digital systems, which will include regularly attending sites over a wide geographical area.

The ideal candidate will have experience in delivering IT services in an MS environment including Server, Client, and Office. Knowledge and understanding of the role of PTHB Digital Services is also required.

Key Responsibilities:
  1. Routinely provide telephone-based advice, support, and fault diagnosis on IT-related matters to Health Board wide users achieving an agreed standard for 1st line fix on phone target.
  2. Ensure, with other members of the team, that all requests for help, support, and advice are recorded through the computerised Service Desk management system.

We offer a competitive salary of £28,000 - £38,000 per annum, depending on experience, as well as opportunities for professional development and growth within the organization.



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