ICT Support Specialist

1 month ago


Aberdeen, Aberdeen City, United Kingdom VSA Full time
Job Title: ICT Support Technician

VSA is seeking an enthusiastic and skilled ICT Support Technician to join our team. As an ICT Support Technician, you will provide first-line support to VSA staff and triage all tickets via the ITIL compliant Service Desk Plus platform.

You will work closely with the ICT Senior Support Technician to analyze and resolve issues and requests in a prompt and timely manner. Your responsibilities will include configuring various ICT equipment to VSA standards, setting up user accounts in Azure Active Directory and Office 365, and performing site visits to multiple locations across Aberdeen.

This is an entry-level position that will ideally suit a University or College Graduate with appropriate work experience. You will have the opportunity to work as part of a team, develop your skills, and contribute to the success of VSA.

Key Responsibilities:

  • Provide first-line support to VSA staff
  • Triage all tickets via the ITIL compliant Service Desk Plus platform
  • Analyze and resolve issues and requests in a prompt and timely manner
  • Configure various ICT equipment to VSA standards
  • Set up user accounts in Azure Active Directory and Office 365
  • Perform site visits to multiple locations across Aberdeen

Requirements:

  • Appropriate work experience within an IT/Helpdesk Technician or similar role
  • Degree or HNC/HND in a related computing subject or equivalent experience
  • Microsoft 365 Office and desktop certifications
  • Working knowledge of GDPR

What We Offer:

  • A competitive salary of £21,840 per annum
  • 35 hours per week, Monday to Friday
  • Location: Aberdeen, Castle Street HQ
  • Opportunities for career development and growth
  • A supportive and collaborative team environment

VSA offers a range of benefits, including company pension, employee assistance program, generous annual leave, and refer a friend program. We are committed to investing in our staff's personal development and career growth.

About VSA:

VSA is a leading provider of ICT services, committed to delivering high-quality solutions to our clients. We are passionate about technology and emerging trends, and we are always looking for talented individuals to join our team.

How to Apply:

If you are a motivated and skilled ICT Support Technician looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].



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