Corporate Technology Specialist

2 weeks ago


Manchester, United Kingdom Convene Full time
About the Role

We are seeking an experienced and skilled Corporate Technology Specialist to join our team at Convene.

In this role, you will be responsible for delivering exceptional technology experiences to our clients, including networking, desktop support, audio, video, and conferencing services.

You will work closely with clients and event production teams to ensure a seamless and successful event experience.

Key Responsibilities
  • Provide ad-hoc troubleshooting and assistance to customers of all technical competency levels.
  • Evaluate and troubleshoot AV equipment, including audio, video, lighting, computer networking systems, and hardware.
  • Pre-event coordination with property teams and clients to ensure all technological needs are met.
  • Provide genuine anticipatory customer service by establishing good working relationships with clients, colleagues, and vendors.
  • Attend meetings and collaborate with the event production team to ensure a thorough understanding of the client experience.
  • Support day-to-day floor operations, including setup and derig, operating in-room equipment, and facilitating other AV property functions.
  • Develop and maintain positive relationships with clients and assist with any reasonable requests during events.
Requirements
  • Ideal 2+ years of experience in supporting AV and IT equipment and computer software systems.
  • Customer service or hospitality experience preferred.
  • Demonstrate knowledge of audiovisual equipment, including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
  • Basic knowledge of data networking principles, architecture, and applications.
  • Experience in the basic installation, configuration, operation, and administration of operating systems, applications, and hardware for Macs, PCs, LANs, and servers.
  • Proficient in Microsoft Office, Google Suite, and Apple iWorks suite of business applications.
We Offer
  • Internal and external training and development opportunities.
  • 25 days annual leave plus bank holidays, and company sick pay.
  • Subsidised fitness membership.
  • Interest-free loan for rail season tickets and further education.
  • Subsidised bicycle purchase through Cycle to Work scheme.
  • Employee wellbeing support and personal advice programme.
  • Subsidised eye care.

We are committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities, and perspectives.


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