Customer Liaison Expert

3 days ago


Castleford, Wakefield, United Kingdom Clydesdale Bank plc Full time
Job Overview

Clydesdale Bank plc is seeking a skilled Customer Liaison Expert to join their team. As a Customer Liaison Expert, you will be the face and voice of Clydesdale Bank, providing a heartfelt service to customers daily.

This role offers a unique opportunity for someone who has a genuine passion for helping others both face-to-face and over the phone. You will work in our Castleford store, which is looking for a new team member to join them.

As a Customer Liaison Expert, your responsibilities will include welcoming customers to the Store, helping customers use digital services, educating them on the benefits of digital banking, guiding them through the process, resolving customer queries, having great conversations with customers to understand their needs and desires, and finding solutions using your knowledge of our products and services.

You will also work with colleagues across Stores and Digital Experience Centre to ensure customers have the right person to speak to when they need expert advice. Additionally, you will be an ambassador for Clydesdale Bank, living life to the fullest by showcasing the amazing work we do and spreading the word through events in-store and in the local community.

We are looking for someone with some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers. You should have insatiable curiosity, great communication skills, and a natural ability to engage and build rapport with lots of different personalities. A flexible and positive working approach is essential to suit customer needs and business demands.

Key Skills and Qualifications
  • Some experience or a passion for wanting to work within a customer service environment
  • Insatiable curiosity
  • Great communication skills
  • Flexible and positive working approach

Benefits
  • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more
  • Up to five extra paid well-being days per year
  • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Market-leading pension
  • Free private medical cover, income protection and life assurance
  • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
  • Ability to work anywhere in the UK (where the role allows)

Salary Information

The salary for this role is £25,000 - £30,500 per annum, depending on experience.



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