Customer Relations Manager

2 weeks ago


Cheltenham, Gloucestershire, United Kingdom Advinia Care Homes Limited Full time

We are seeking a highly motivated and experienced Customer Relations Manager to join our team at Advinia Care Homes Limited. This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will be responsible for driving occupancy and average weekly fee targets in our Bishops Cleeve Care Home in Cheltenham.

Key Responsibilities:

  • Work closely with the Home Manager and home team to achieve or exceed occupancy and average weekly fee targets.
  • Develop and implement a robust marketing plan to promote the home and its services to potential customers.
  • Manage and ensure that the customer experience and journey remains consistent in its quality and empathy, and that all actions are carried out promptly.
  • Provide guidance, training and support for the homes team members to ensure effective customer engagement and consistent sales experience.
  • Establish and maintain relationships with key local stakeholders, including Health Care Professionals, Community Contacts and Commissioning Manager contacts.

What We Offer:

  • Car allowance
  • Highly competitive monthly commission scheme - paid per admission
  • Quarterly bonus scheme - occupancy growth target
  • Flexible pay - Wagestream
  • Free DBS
  • Comprehensive benefits package

We are looking for a dynamic, high energy and results driven individual with sector experience who has a proven successful track record in filling new build care homes. If you are a strong communicator with excellent presentation skills and can handle and overcome objections to increase admissions into the home, we would love to hear from you.



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