Customer Relations Manager

4 weeks ago


Cheltenham, Gloucestershire, United Kingdom Advinia Care Homes Limited Full time
Job Title: Customer Relations Manager

We are seeking a highly motivated and experienced Customer Relations Manager to join our team at Advinia Care Homes Limited. As a key member of our sales and marketing team, you will be responsible for driving occupancy and average weekly fee targets at our Bishop's Cleeve Care Home.

Key Responsibilities:
  • Work closely with the Home Manager and home team to achieve or exceed occupancy and average weekly fee targets.
  • Develop and implement a robust marketing plan in collaboration with the National Sales Manager and Marketing teams.
  • Manage customer enquiries, show rounds, assessments, and discussions of care services to meet resident needs.
  • Promote the home's profile in the local community through newsworthy stories, targeted advertising, and community engagement.
  • Provide guidance, training, and support to home staff for effective customer engagement.
  • Establish and maintain relationships with key local stakeholders, including healthcare professionals and referral partners.
  • Ensure the home's presence on LA contract bed frameworks and identify opportunities for block and spot bed purchasing.
  • Deliver and exceed all sales KPIs.
Requirements:
  • Proven track record in sales and marketing, with experience in the care sector.
  • Strong interpersonal skills, with the ability to influence and engage stakeholders.
  • Exceptional end-to-end sales process knowledge and experience.
  • Ability to work collaboratively with the home team and external partners.
  • Strong analytical and problem-solving skills.

We offer a competitive salary, car allowance, and commission structure. If you are a motivated and experienced sales and marketing professional looking for a new challenge, please apply today.



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