Technical Field Specialist
4 weeks ago
Nidec Power
We are excited to offer a unique opportunity to work as a Field Technician within our Power division. As a Field Technician, you will be responsible for performing electrical and mechanical operations for our customers. When not on-site, you will also manage projects and key tasks within the service department.
Key Responsibilities:
- Respond promptly to urgent requests for on-site support to ensure minimal downtime for our customers.
- Maintain equipment for our customers, troubleshoot and resolve electrical or mechanical breakdowns to prevent future incidents.
- Conduct thorough investigations following equipment breakdowns to identify root causes of failure.
- Ensure strict compliance with legal Health and Safety Regulations and Nidec policy.
- Provide on-call assistance to customers via phone to address their queries and concerns.
- Manage work-related administration, including on-site reports and travel arrangements, to maintain efficiency and productivity.
Project Leadership:
- Communicate effectively with the sales department to resolve customer issues and ensure timely project completion.
- Coordinate with the sales administration team to process internal orders for parts and repairs.
- Oversee projects to ensure compliance with Health and Safety policies, taking into account geographical risk and customer feedback.
- Liaise with the sales and sales administration teams to identify and capitalize on new sales opportunities.
Travel Requirements:
This role involves frequent travel within the UK and Ireland, requiring flexibility and adaptability.
Qualifications and Experience:
- Possess an ONC or BTEC in a relevant field, such as electrical engineering.
- Have experience in maintaining rotating electrical machines.
- Demonstrate a strong understanding of electrotechnical principles.
- Have a solid grasp of electric motor and alternator operation and maintenance.
- Exhibit good communication, organizational, and problem-solving skills.
- Be results-driven and focused on objectives.
- Provide exceptional customer service while navigating complex situations.
Benefits:
At Nidec Power, we prioritize your well-being and growth. We offer opportunities for professional development, varied career paths, exciting challenges, and a culture that values diversity and inclusion.
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