High Rise Officer Project Coordinator
2 weeks ago
The Platform Housing Group is seeking a highly skilled and motivated individual to fill the position of High Rise Officer. This role will involve providing a tenancy and customer-related service at our Elizabeth House and DeMontfort House properties in Leicester.
As the main point of contact for residents, you will be responsible for developing connections with the residents and the community. You will also be required to show a professional and proactive approach when dealing with any queries or concerns.
The successful candidate will be responsible for handling emergency incidents in a calm and swift manner. You will be required to follow important processes, record critical information accurately, and pass messages to the responsible managers and emergency services.
This is a full-time role working 35 hours per week, Monday to Friday 9 to 5. You will be required to be on an on-call rota every 3 weeks to respond to any emergencies at the High Rise properties. Due to the requirement to be on call, candidates will require a driving license and the ability to drive to the site within 20 minutes.
Key Responsibilities- Support new and existing tenants to sustain their tenancy, identifying any vulnerable tenant's needs and assessing any risk so that measures to support them can be put in place.
- Ensure fire assessments are carried out and management plans are compliant in line with group policies and procedures.
- Maintain a record of Personal Emergency Evacuation Plans (PEEPs) for customers who may be at increased risk of being unable to self-evacuate from the building in the case of an emergency.
- Ensure effective management of tenancy issues such as Anti-Social Behaviour, breaches of tenancy and tenancy adjustments.
- To ensure that issues pertaining to safeguarding are reported to the local authority and any required remedial actions are performed.
- Housing management experience, preferably gained within High Rise living facilities.
- Excellent communication skills, which will allow you to communicate effectively with customers who may be upset or distressed.
- Experience of conducting fire risk assessments.
- The ability to work on your own initiative, stay calm when under pressure and have a proactive approach to your work.
- A driving license and access to your own vehicle.
- The capability to accurately record and report incidents
- A basic DBS check is required for this role.
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
- Family friendly policies.
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies.
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
- Learning and Development opportunities.
- Salary sacrifice electric vehicle scheme.
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
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