High Rise Living Coordinator

3 weeks ago


Leicester, Leicester, United Kingdom Platform Housing Group Full time

About the Role: We are seeking a highly motivated High-Rise Living Coordinator to join our Localities team at Platform Housing Group.

Key Responsibilities:

  • Deliver exceptional service to residents, visitors, and external contractors
  • Monitor on-site security, carry out patrols, and report hazards/risks to the Operations Team
  • Report repairs, assist with property letting, and provide rent statements upon request
  • Respond to and record anti-social behaviour incidents in line with Group policies
  • Be the primary responder in emergency incidents

Requirements:

  • Experience in customer care or front-of-house customer-facing roles
  • Excellent communication skills and ability to remain calm under pressure
  • Experience in building good working relationships with diverse individuals
  • Ability to work independently and take initiative in tasks
  • Basic computer skills and administration tasks
  • Able to accurately record and report incidents
  • Basic DBS check required

What We Offer:

  • Up to 28 days' annual leave (plus bank holidays) with leave-buy and sell options
  • Family-friendly policies
  • Medicash membership with employee assistance programme, gym membership discounts, and exclusive retailer discounts
  • Non-contributory health & wellbeing plans with cashback for dental, optical, physio, and complementary therapies
  • Pension contribution scheme with employer contributions up to 12%
  • Learning and Development opportunities
  • Salary sacrifice electric vehicle scheme
  • Employee reward and recognition scheme with wellbeing hub and retailer discounts


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