Senior Customer Experience Specialist

5 days ago


Caerphilly, United Kingdom Ecolab Full time
Job Description

The Senior Customer Experience Specialist will be responsible for providing exceptional customer support while actively developing the skills and knowledge required to transition into a leadership position.

Key Responsibilities:
  • Deliver advanced customer service, resolving complex customer concerns and complaints.
  • Serve as a knowledgeable resource for customers, addressing inquiries and providing support through various communication channels.
  • Collaborate with cross-functional teams to resolve intricate customer issues and provide seamless customer experiences.
  • Maintain accurate and detailed customer records.
Requirements:
  • Proven experience in a customer service role, demonstrating advanced customer support skills.
  • Excellent communication and interpersonal skills, with a focus on empathy and active listening.
  • Strong problem-solving abilities and the ability to handle complex customer situations.
  • Proficiency in customer service software applications and tools.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.


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