Senior Customer Consultant

5 months ago

Caerphilly, United Kingdom Principality Building Society Full time

**Senior Customer Consultant (Operational - Caerphilly)**:
**BELONG.** There’s no place like Principality

Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you - when it comes to belonging, there really is no place like Principality. We **keep it flexible **wherever possible; we encourage you to **look after yourself**; we **do our bit** in the communities we serve and support you in doing the same, and we promise to **get better together**.

Some reasons you may want to consider working with us; we have newly refurbished branches that are committed to serving the local high-street, we’re an award winning employer officially recognised as one of the best Super Large Organisations and ranked 6th place for well-being. You will have a career that gives you the platform to achieve amazing things, we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; Careers (principality.co.uk)**.**

As a branch manager, you will work alongside your branch team, providing inspirational leadership, build effective working relationships, coach and develop colleagues to deliver a performance in line with our strategic objectives and regulatory standards.

You’ll make sure your branch plays an important role at the heart of the community, recognising customer needs and support them to find the right financial solutions in a welcomed and supported environment.

Our branch team are busy helping customers face to face in branch, over the telephone and online, so you’ll have to be proactive in planning, agile, resilient and ready to prioritise customer needs to achieve a standout customer experience with positive outcomes.

We will help you to build a rewarding and successful career with opportunities to develop, grow and progress your career with us, should you wish. This role requires previous leadership experience, preferably in a retail environment.

**_ ‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’_** Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; **(URL to Employer Brand brochure)

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