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Infrastructure Operations Specialist

2 months ago

Leeds, Leeds, United Kingdom Jameson Legal Tech Full time
{"Job Opportunity

We are seeking a skilled Infrastructure Operations Specialist to join our team at Jameson Legal Tech.

**Key Responsibilities:**

* Monitor internal systems using company monitoring tools
* Process system monitoring alerts in a timely manner
* Manage incidents and changes
* Ensure customer problems are resolved to a satisfactory conclusion
* Maintain the team's knowledge base
* Meet Incident OLA and SLAs
* Manage major incidents
* Provide a professional service at all times

**Requirements:**

* Experience with Windows Server 2012 onwards, Microsoft SQL Server 2012 onwards, Microsoft Office, and Network Technologies
* Incident management experience on an ITSM system
* Understanding of knowledge base documentation creation
* Familiarity with system monitoring tools
* Logical approach to troubleshooting and problem-solving
* Excellent communication and customer service skills

**What We Offer:**

* Competitive salary
* Opportunity to progress and grow with the company

If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.

Please submit your application, including your resume and a cover letter, to [insert contact information].

We look forward to hearing from you

Best regards,
[Your Name]"}