Infrastructure Operations Specialist
1 month ago
Join Fruition IT Resources Limited in this exciting opportunity to work with a leading professional services firm. As an Infrastructure Operations Analyst, you will be responsible for monitoring internal systems, processing alerts, and managing incidents.
Main Responsibilities:
- Monitoring of internal systems and processing alerts to ensure seamless operations
- Raising and managing incidents via ITSM systems to minimize downtime
- Performing BAU tasks to maintain system efficiency
- Managing major incidents and ensuring changes are dealt with appropriately
- Providing exceptional customer service to internal stakeholders
- Ensuring incident OLA and SLA's are met to maintain high service standards
Shift Pattern: This role operates on a 4 on/4 off shift pattern, comprising two 12-hour days and two 12-hour nights. The team covers 24x7 365 days a year, including Bank Holidays.
About the Role: As an Infrastructure Operations Analyst, you will have the opportunity to work collaboratively with other teams in the business, such as infrastructure and technical support. You will be responsible for ensuring the smooth operation of internal systems and providing exceptional customer service to internal stakeholders.
What We Offer: Fruition IT Resources Limited is a fantastic organisation that works with reputable clients around the world. We offer a brilliant role that will enhance your CV and set you up for future career progression. You will have the opportunity to move into other areas of the business or relocate to other countries in the future.
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