Senior Customer Support Manager

3 weeks ago

Hampton Hill, Greater London, United Kingdom Bellrock Property and Facilities Management Full time

Senior Customer Support Manager

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind. We unlock that by being technology-led, but people-driven. So when you're part of Bellrock, you'll get everything you need to be your best at work - because our people are the heart of our business. And we're all about helping them to shine.

Focused on the environment and sustainability, the role will lead client support, to grow the membership base and assist existing members with accreditation and renewals. In this role, you will work closely with customers where you will champion the Green Mark product.

This candidate will enjoy a fast-paced and varied role including leading the Green Mark operations, providing activities such as responding to emails, making in-bound and out-bound calls, acting as advisors, and delivering training and auditing to the Green Mark standard.

This is a fantastic opportunity for a proactive, sociable, organised individual with a real passion for sustainability and the environment.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you're in. Because every role plays a part in driving us further. And everyone can be the change. That's how we deliver value for our customers, and build systems that lead the way.

As a Senior Customer Support Manager with Bellrock, you'll do it by:

  • Overall responsibility for the development and delivery of the Green Mark operation and team.
  • Build and manage client relationships, including delivering proposals to new and existing clients.
  • Develop a good understanding of client objectives and help deliver on them.
  • Work closely with important stakeholders to create account plans and pilot projects for large multisite clients within the required budgets and timelines.
  • Manage and lead the Green Mark team in achieving business and personal objectives. Collaborate with the Business Development and Marketing teams on campaigns, including creating content and measuring performance.
  • Develop a good understanding of the services offered by the wider business to identify potential opportunities from the Green Mark client base.
  • Create proposals and manage contracts for Green Mark clients.
  • Work with the senior leadership team to manage the Green Mark budget and sales strategy.
  • Collaborate with the Software Dev team on Green Mark products based on client feedback and market research.
  • Attend conferences and industry events to promote Green Mark.

What does it take?

If you're ready to be the energy that helps us build our business, share our success, and really own it as a Senior Customer Support Manager, you'll need:

  • Essential Skills / Requirements:
  • At least 3 years' experience in either a Customer Service or Business Development manager role.
  • Bachelors / Master's degree in Sustainability.
  • Be passionate about Sustainability and the environment.
  • Strong understanding of the ESG marketplace.
  • Self-motivated and able to perform duties independently.
  • Exceptional written and spoken English vocabulary.
  • Excellent presentation skills.
  • Desirable skills:
  • Experience in leading a managing a team.
  • Experience in supporting Clients in their transition to a Green accreditation.
  • Experience in dealing with people and enquires over the phone as well as via email.
  • Experience in the use of CRM systems to manage data.

Working arrangements:

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from Hampton Hill, Middlesex on a hybrid working pattern (2-3 days within the office and rest to be worked from home) within working hours of Mon-Fri 9am-5:30pm.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

  • 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us).
  • Salary exchange pension scheme.
  • Life cover.
  • Paid sick leave.
  • LifeWorks employee assistance and wellness program.
  • Enhanced maternity, paternity and adoption leave.
  • Salary sacrifice schemes: Cycle to work and Techscheme.
  • Holiday purchase scheme of additional 5 days per year.
  • Offers and discount scheme designed to save money on everyday shopping and essentials.
  • Healthcare Cashplan.
  • MotorSave Scheme.
  • Refer a friend.
  • Bright eyed.
  • Liftshare.

We've always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you'll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

At Bellrock, we believe that diversity drives innovation, and we strive to create an inclusive environment where everyone can do their best work. All qualified applicants for this role will be considered regardless of age, gender identity, nationality, race, sexual orientation, disability, religion or belief.

Ready to start shining?

Our people are our passion, so we're all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you're ready to start your career journey with Bellrock, we're ready to welcome you. It's a great place to be - the light, the energy, the solution. You.

Apply today.

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