Service Designer Expert

4 weeks ago


London, Greater London, United Kingdom amber labs Full time
Amber Labs, a cutting-edge UK and European technology consultancy, seeks a Service Designer Expert to join their team. The ideal candidate will have expertise in translating client requirements into actionable designs for access, fulfilment, and support needed for users to consume the technical service being provided.

The emphasis of this role is on delivering exceptional value to clients through collaboration, minimizing risk, and shortening delivery times. As a member of the cross-functional consultant team, you will work closely with colleagues to achieve these goals.

This position requires strong knowledge of ITIL 3/4, combination of agile and waterfall project delivery methods, and experience with operating models and tooling capabilities. You will also be expected to have expert knowledge of GDS standards for service design and delivery, as well as experience in workflow mapping, process modelling, and process design in the back office service delivery space.

A flexible work environment focused on deliverable outcomes, private medical insurance, and company pension plan are just a few benefits that Amber Labs offers. Additionally, you will receive 25 days of annual leave plus UK bank holidays, access to Perkbox, and participate in a generous employee referral program.

About Amber Labs: Our commitment to diversity, equality, and inclusion includes valuing the unique experiences, perspectives, and backgrounds of all employees. We strive to create an environment where everyone feels welcomed, respected, and valued.
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