Service Design and Transition Expert
3 weeks ago
We are looking for a skilled Service Design and Transition Expert to join our team in London. This role offers a unique opportunity to work on a ground-breaking programme across the UK.
The successful candidate will have experience in building IT Service Management (ITSM) capabilities from scratch, with a proven track record of delivering new services involving external parties in large-scale, high-pressure environments.
As a Service Design and Transition Expert, you will design and deliver robust ITSM processes and service capabilities to support the programme's successful rollout. You will also be responsible for stakeholder engagement, programme delivery, maturity development, problem-solving, and calming leadership.
Key responsibilities include:
- Designing and delivering ITSM capabilities that meet the programme's needs
- Liaising with external stakeholders, including major energy providers and industry bodies
- Driving hands-on service design and transition activities
- Elevating ITSM maturity in a team that is in its early stages of development
- Addressing challenges creatively and ensuring service designs are pragmatic, scalable, and fit for purpose
- Balancing a strong personality with a composed approach to influence and guide diverse stakeholders
Estimated salary: £450-£500 per day. Please note that this is an Inside IR35 contract.
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