Fleet Operations Manager
3 days ago
About All Lift Forklifts & Access Equipment:
We are a family-owned and operated rental and sales company with branches across Australia. Our team prides ourselves on delivering high-quality service and equipment to our customers.
The Service Controller Role:
We are seeking an experienced Service Controller to ensure the smooth operation and maintenance of our fleet and retail customer equipment. This full-time position involves coordinating timely repair and maintenance tasks while ensuring exceptional customer satisfaction.
- Main Responsibilities:
- Act as the primary point of contact for customer breakdown requests, coordinating with clients and dispatching Field Service Technicians for prompt repairs and maintenance.
- Create and manage work orders for Field Service Technicians, and accurately record the completion of work in our MCS system.
- Schedule and oversee preventative maintenance on fleet equipment, ensuring safety for both employees and customers.
- Continuously analyze and improve scheduling practices to enhance customer service and operational efficiency.
Requirements:
- Qualifications: A mechanical or automotive qualification is preferred but not essential.
- Experience: Previous experience as a Field Service Coordinator in a mechanical environment is highly regarded.
- Skills: Solid mechanical aptitude is required.
Compensation: We offer a competitive salary range based on your experience, approximately $80,000 - $110,000 per annum.
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