Global Pensions Expert

4 days ago

Birmingham, Birmingham, United Kingdom Aon Full time

About the role:

We are seeking a highly skilled Senior Pensions Administrator to join our team at Aon. As a Senior Pensions Administrator, you will be responsible for providing exceptional service to our clients, ensuring that all administrative tasks are completed to a high standard, and providing ongoing quality.

About the responsibilities:

  • Being a Subject Matter Expert (SME) for processes, clients, systems, and tools, and being proficient in processing and checking.
  • Monitoring team activity and coordinating workload in line with Service Level Agreements (SLAs) by organizing, prioritizing, and making effective workload allocation decisions.
  • Producing and analyzing reports as required for internal and external clients and requirements.
  • Identifying issues with processes handled in teams and driving a process to find and implement solutions.
  • Implementing changes to tools and documentation needed to support effective service delivery.
  • Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
  • Writing and maintaining knowledge documents, keeping them up to date, and incorporating changes to legislation.
  • Sharing best practice with colleagues through process and tool training.
  • Taking part in both internal and external audits.
  • Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
  • Coordinating and participating in projects that will impact the work of teams and domains.

About the requirements:

  • Pensions administration experience.
  • A team player, who can work to deadlines.
  • Good communication skills, both verbal and written.
  • Attention to detail and commitment to provide ongoing quality.
  • Understanding of Word and Excel.

We offer training and development opportunities, which include support for professional exams. Additionally, as part of a growing worldwide organization, there are numerous opportunities to develop your career.

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