Technical Support Specialist

1 month ago


Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

At PayPoint Group, we are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional first-line IT support and resolving technical issues efficiently.

The estimated annual salary for this role is around £32,000 - £40,000, depending on experience. As a Technical Support Specialist, you will be responsible for providing desktop infrastructure support to our staff, ensuring effective hardware and software asset management, and adhering to ITIL framework processes.

Key responsibilities include:

  • Delivering 1st/2nd line IT support to internal users
  • Ensuring effective Hardware/Software asset management processes are followed/maintained via asset management software
  • Being involved in planning and replacement of legacy equipment
  • Recommending and implementing workarounds for known errors whilst working towards long-term fixes that prevent the reoccurrence of issues

We offer a range of benefits, including a holiday purchase scheme, on-site gym, online benefits portal, contributory company pension scheme, private medical insurance, and life assurance. If you're enthusiastic to learn and develop new technologies, have excellent communication skills, and can prioritize your workload effectively, we'd love to hear from you



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