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Customer Support Specialist

2 months ago

Saltcoats, North Ayrshire, United Kingdom Cabot Credit Management Group Limited Full time
About the Role

We are seeking a skilled and empathetic Customer Support Specialist to join our team in Saltcoats. As a Vulnerable Customer Advocate, you will play a vital role in supporting customers who are experiencing financial difficulties due to physical or mental health issues, or family circumstances.

Key Responsibilities
  • Handle inbound and outbound calls with vulnerable customers, providing guidance and support to help them manage their finances.
  • Work closely with customers to understand their individual needs and develop personalized support plans.
  • Collaborate with internal teams to ensure seamless communication and effective case management.
  • Deliver difficult news with care and empathy, while maintaining a professional and respectful demeanor.
What We Offer
  • A competitive salary and benefits package, including a monthly bonus and 31 days of holiday.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment that values diversity and inclusion.
  • A comprehensive training program to equip you with the skills and knowledge needed to excel in this role.
Requirements
  • Empathy and resilience, with the ability to handle sensitive and complex customer situations.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • A basic credit check and criminal background check will be required as part of the hiring process.