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Service Delivery Coordinator
2 months ago
We are seeking a highly skilled and motivated Service Delivery Assistant to join our team at Great Western Railway (GWR). As a key member of our station operations team, you will play a vital role in ensuring the safe and timely arrival and departure of our trains.
Key Responsibilities- Provide exceptional customer service and ensure a positive experience for our passengers.
- Ensure the safe and punctual departure of trains from the station, adhering to strict dispatch procedures.
- Provide helpful information and assistance to customers, ensuring their needs are met.
- Ensure the safety of customers, colleagues, visitors, and contractors is given the highest priority.
- Liaise with other key GWR departments to ensure accurate and timely customer information, especially during times of disruption.
- Contribute to maintaining a clean and safe station environment.
- Ability to deliver outstanding front-line customer service.
- Self-motivated and able to work independently or as part of a team.
- Confident decision-making skills.
- Able to remain calm and composed in high-pressure situations.
- Comfortable working within strict procedures and guidelines.
As a Service Delivery Assistant at GWR, you will enjoy a range of benefits, including comprehensive training, a defined benefit pension scheme, free rail travel across the GWR network, and a company-sponsored healthcare plan.
We are committed to creating an inclusive environment where all colleagues feel valued and supported. We celebrate diversity and promote equal opportunities for all.
