Scheme Manager

About the Role

We are seeking a highly skilled and compassionate Scheme Manager to join our Leasehold Retirement team in Folkstone. As a Scheme Manager, you will be responsible for ensuring the smooth running of our retirement community, managing our buildings, and providing exceptional support to our customers.

Key Responsibilities

• Manage the scheme on behalf of our residents, ensuring that our buildings are safe, secure, and meet required safety standards.
• Provide visibility on the scheme, engaging with customers, responding to calls, and providing a warm, safe, and welcoming environment.
• Ensure communal areas are clean, safe, and welcoming, and work with partner contractors for any repairs and maintenance works required in communal living areas.
• Signpost customers to relevant services to support their welfare and make a difference to their lives.
• Support our sales team when a new property becomes available, interviewing new potential customers, and providing a warm welcome as our new customers move in.

What We Offer

• A competitive salary and a range of benefits, including a health cash plan, over 800 high street discounts, and a generous pension scheme.
• The opportunity to make a real difference in the lives of our customers and be part of a supportive and collaborative team.
• Professional development opportunities and the chance to grow with our company.

Requirements

• A passion for providing excellent customer service and building great relationships with customers from all different backgrounds.
• Knowledge of the health and social issues that affect older people.
• Some experience in safeguarding and carrying out risk assessments.
• Able to work collaboratively with different partners and have strong administrative skills.

About Us

Home Group Limited is a leading provider of affordable housing and care services. We are committed to making a positive difference in the lives of our customers and communities. We are proud to be a Great Place to Work and offer a range of benefits and opportunities for our employees.