Retail Customer Service Representative
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our stores.
Key Responsibilities
- Provide outstanding customer service and support to our customers, ensuring their needs are met and exceeded.
- Work closely with the sales team to achieve sales targets and drive revenue growth.
- Develop and maintain a deep understanding of our products and services, including our latest offers and promotions.
- Effectively handle customer queries and concerns, providing solutions and alternatives when necessary.
- Contribute to a positive and inclusive store environment, promoting a culture of teamwork and collaboration.
- Participate in ongoing training and development programs to enhance your skills and knowledge.
What We Offer
- A competitive hourly rate of £12.
- A brand new smartphone on an Unlimited data plan.
- An on-target bonus of 25%, paid out monthly based on your store's performance.
- Individual bonus accelerators for high performers.
- Great discounts with our Perks at Work scheme.
- Excellent training and career development opportunities.
Requirements
- Experience in a customer-facing role.
- Excellent communication and interpersonal skills.
- A willingness to learn and adapt to new situations.
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